Privacy Policy
How Matasaa collects, uses, and protects your personal information
Last Updated: February 2026 | Effective: February 2026
Quick Summary
- ✓ We collect only information necessary to provide safe, reliable ride services
- ✓ Your data is encrypted and protected with industry-standard security
- ✓ We do NOT sell your personal information to third parties
- ✓ You have full control over your data and can request access, correction, or deletion
Privacy Overview
This Privacy Policy explains how Matasaa collects, uses, discloses, and otherwise processes personal information in connection with our services. We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
Information We Collect
From Riders
When you register as a rider, we collect: name, email address, phone number, profile picture, payment information, ride history, ratings, and reviews.
From Drivers
When you register as a driver, we collect: full name, email, phone number, date of birth, identity document, professional driving permit (PrDP), vehicle information, insurance details, banking information, and driving history.
Location Information
We collect pickup and drop-off addresses that you provide when booking a ride, which are used for routing and fare calculation. As our platform develops, we may collect additional location data with your consent.
Communication Data
We collect messages, customer support interactions, and call logs between riders and drivers (for safety purposes).
Device Information
We collect device type, operating system, browser version, IP address, and device identifiers for technical support and security.
How We Use Your Information
Service Provision
To facilitate ride bookings, process payments, provide customer support, and improve our services.
Safety & Security
To verify identities, conduct background checks (drivers), detect fraud, monitor suspicious activities, and ensure platform security.
Legal Compliance
To comply with South African laws, regulations, and legal obligations from government authorities.
Marketing & Communication
To send service updates, promotional offers, safety alerts, and other communications (you can opt-out anytime).
Analytics & Improvement
To analyze usage patterns, improve service quality, develop new features, and conduct research.
Data Storage & Security
Encryption
All sensitive information is encrypted in transit (HTTPS) and at rest using industry-standard encryption protocols.
Storage Period
We retain personal information only as long as necessary to provide services or as required by law. Account data is retained for 3 years after account closure for legal and tax purposes.
Access Controls
Only authorized employees with legitimate business needs have access to personal information. All access is logged and monitored.
Security Measures
We implement firewalls, secure servers, regular security audits, and staff training to protect against unauthorized access, alteration, or disclosure.
Your Privacy Rights
Access & Portability
You have the right to request a copy of your personal information and receive it in a portable format.
Correction
You can update or correct inaccurate information through your account settings or by contacting us.
Deletion
You can request deletion of your account and associated data (some information may be retained for legal/tax compliance).
Opt-Out
You can opt-out of marketing communications and some tracking features through your account preferences.
Complaints
If you believe we have violated your privacy rights, you can lodge a complaint with the Information Regulator (South Africa).
Third-Party Services
Google Maps
We use Google Maps for location and routing services. Google's privacy policy governs their data handling.
Payment Processors
Payment information is processed by PCI-DSS compliant payment gateways. We do not store full credit card numbers.
Analytics
We may use analytics tools to understand platform usage. These tools may collect aggregated, non-personally identifiable information.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
This Privacy Policy is governed by the Protection of Personal Information Act (POPIA) of South Africa.
We may update this policy occasionally. Continued use of Matasaa means you accept the updated Privacy Policy.